Cue is proud to partner with both in-house and external sales groups in order to provide a personal and proactive customer interface from as early as project launch, throughout the development of a project.
We believe that in a challenging selling market, an agent's focus should always be on the next sale. That being said, the customer experience is paramount and can often be extensive beyond contract signing for an off-the-plan project. The communication during the development and on the lead up to completion will determine the settlement rate and ultimately, the success of a project.
Our clients pride themselves on delivering high quality product and an exceptional standard of customer service to match. To meet an increasing demand for a five star customer experience in an increasingly competitive market, we have developed a service designed to support busy sales teams with competing priorities and deliver on this commitment to customer service excellence.
On behalf of the developer or the sales agent, we establish and maintain regular purchaser communication and record and report on all correspondence to identify and manage settlement risk.
Cue Concierge acts as an extension of your team with dedicated resources to benefit the developer and the sales team, while prioritising purchasers.
We believe that in a challenging selling market, an agent's focus should always be on the next sale. That being said, the customer experience is paramount and can often be extensive beyond contract signing for an off-the-plan project. The communication during the development and on the lead up to completion will determine the settlement rate and ultimately, the success of a project.
Our clients pride themselves on delivering high quality product and an exceptional standard of customer service to match. To meet an increasing demand for a five star customer experience in an increasingly competitive market, we have developed a service designed to support busy sales teams with competing priorities and deliver on this commitment to customer service excellence.
On behalf of the developer or the sales agent, we establish and maintain regular purchaser communication and record and report on all correspondence to identify and manage settlement risk.
Cue Concierge acts as an extension of your team with dedicated resources to benefit the developer and the sales team, while prioritising purchasers.
WHITE LABELLED
Represent the sales agent or project team to increase brand awareness
CONFIDENTIALITY
Uphold complete discretion and utmost sensitivity with project data
CUSTOMER INTERFACE
Introduce a personal dedicated interface for all enquiries post-contract
REGULAR PROJECT UPDATES
Provide timely and informative updates to reduce anxiety and increase excitement
CONTACT DETAILS
Maintain communication to ensure contact details remain up to date
PROACTIVE PROMPTERS
Prompt early preparations to ensure settlement steps and terms are understood and met
ANCILLARY SERVICES
Introduce ancillary services on behalf of the client to assist with settlement and move-in
EXTEND INVITATIONS
Invite purchasers to exclusive events ahead of settlement on behalf of the client
EXCLUSIVE OFFERS
Extend offers and discounts available exclusively to purchasers
FIVE STAR SERVICE
Provide the highest standard of customer support to ensure smooth and coordinated settlements
Represent the sales agent or project team to increase brand awareness
CONFIDENTIALITY
Uphold complete discretion and utmost sensitivity with project data
CUSTOMER INTERFACE
Introduce a personal dedicated interface for all enquiries post-contract
REGULAR PROJECT UPDATES
Provide timely and informative updates to reduce anxiety and increase excitement
CONTACT DETAILS
Maintain communication to ensure contact details remain up to date
PROACTIVE PROMPTERS
Prompt early preparations to ensure settlement steps and terms are understood and met
ANCILLARY SERVICES
Introduce ancillary services on behalf of the client to assist with settlement and move-in
EXTEND INVITATIONS
Invite purchasers to exclusive events ahead of settlement on behalf of the client
EXCLUSIVE OFFERS
Extend offers and discounts available exclusively to purchasers
FIVE STAR SERVICE
Provide the highest standard of customer support to ensure smooth and coordinated settlements