Our services are tailored to meet each client's needs, complementing the project team and individual development.
The key to our success and main point of difference is our dedication to personal service.
Our scope of work is designed to best support your project team and customers. Whether introduced at the beginning of a project as the dedicated Customer Relations Team or injected as completion approaches to support the in-house team, Cue presents a value add to your business.
Our signature services are broken down into two stages, Cue Concierge which is introduced from as early as project launch and Cue Property Settlements which manages the settlement process at the end of a project.
The key to our success and main point of difference is our dedication to personal service.
Our scope of work is designed to best support your project team and customers. Whether introduced at the beginning of a project as the dedicated Customer Relations Team or injected as completion approaches to support the in-house team, Cue presents a value add to your business.
Our signature services are broken down into two stages, Cue Concierge which is introduced from as early as project launch and Cue Property Settlements which manages the settlement process at the end of a project.
SIGNATURE SERVICES
COMMUNICATION STRATEGIES
Develop and implement communication strategies to increase engagement and maintain excitement
PERSONAL INTERFACE
Introduce a single point of contact and consistent customer interface to support purchasers
ACCOUNTABILITY
No automated systems or outsourced call centres at any stage of the process
STAKEHOLDER ENGAGEMENT
Proactively engage, prompt and prepare sales agents, financiers and solicitors to achieve coordinated settlements
PURCHASER PROFILING & RISK ANALYSIS
Build purchaser profiles to identify and troubleshoot settlement risk early
COMPREHENSIVE REPORTING
Regular reporting to allow accurate and realistic settlement forecasting
VALUATION PACK SUPPORT
Provide hands-on advice and expertise in developing an effective valuation pack and valuer experience
VALUATION INSPECTION COORDINATION
Coordinate informative valuation inspections to best showcase the project
PRE-SETTLEMENT INSPECTION FACILITATION
Schedule and conduct supportive pre-settlement inspections with the purchaser
PURCHASER DEFECT REPORTS
Prepare and provide consolidated defect reports as identified by the purchaser to allow for efficient rectification turnaround
INCREASE & ACCELERATE SETTLEMENT RATES
Prompt and guide purchasers through pre-settlement steps to prepare for settlement in accordance with contractual terms and targets
SETTLEMENT & HANDOVER SUPPORT
Provide personal support to ensure a smooth settlement and handover period