TOP 5 TIPS FOR REDUCING SETTLEMENT RISK #2

• Introduce a single point of contact for your customers and key stakeholders to deal with directly. Matching a friendly and familiar face to the name will make the customer journey more personal and memorable.​
• Keep communication regular, interesting and consistent for greater engagement, this will give customers comfort and reassurance that the development is progressing.
• Be sure to keep the messaging consistent, if it isn’t confirmed and correct, don’t include it. Moving dates and mixed messages will create unnecessary anxiety and frustration for all parties involved.

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           by Leah Kent