Introduce a single point of contact for your customers and key stakeholders to deal with directly. Matching a friendly and familiar face to the name will make the customer journey more personal and memorable.
Keep communication regular, interesting and consistent for greater engagement, this will give customers comfort and reassurance that the development is progressing.
Be sure to keep the messaging consistent, if it isn’t confirmed and correct, don’t include it. Moving dates and mixed messages will create unnecessary anxiety and frustration for all parties involved.
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