TOP 5 TIPS FOR REDUCING SETTLEMENT RISK #3

• Consider who is representing your business and brand to your customer. Customer service is paramount but there are also contractual and legal landmines in every conversation and piece of correspondence between you and the customer. Can you be confident that you are not being misrepresented or misleading?
• Equip your dedicated customer relations representative with the information and authority to support the team and the customer efficiently and accurately. An experienced interface can manage all aspects of the process on behalf of your business.
• Don’t elect a resource distracted by contending priorities such as the next sale, the completion of a project or worse, the next development from your competition. By managing priorities and best utilising your team's skills, the risk and reward of settlements is always in focus.

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          by Leah Kent