TOP 5 TIPS FOR REDUCING SETTLEMENT RISK #4

• The key to customer satisfaction is to surprise and delight. By answering questions before they are asked, you can instil confidence, comfort and above all trust in your customers, giving them a positive experience.
• By preparing and prompting the customer in advance of settlement to understand the process, roles and responsibilities of all parties, you can relive unnecessary stress and anxiety. Never expect the customer to know what is expected of them.
• Get proactive with valuations, engage local Valuers, introduce the project, prepare effective reports and facilitate informed inspections. Finance is the number one reason for cancellation, investing the time and paying attention to the market will give your project the best chance of standing out from the crowd.

Contact Cue today to find out how your project could benefit from our tailored services.  

by Leah Kent